35 Years of Support: Pennsylvania American Water Marks Milestone for Customer Assistance Program
PR Newswire•16/10/2026•08:31 ET
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Key Highlights
- ➤H2O Help to Others provided over $12 million through more than 40,000 hardship grants.
- ➤More than 25,000 Pennsylvania American Water customers receive monthly discounts averaging nearly $20.
- ➤Pennsylvania American Water provided over $16 million in bill discounts during 2025.
- ➤Program marks 35 years supporting eligible Pennsylvania customers with grants and bill assistance.
Expert Statements
Justin Ladner, President of Pennsylvania American Water
“Affordable access to water is essential for every family and household we serve.”
Justin Ladner, President of Pennsylvania American Water
“For 35 years, H2O Help to Others has been a critical part of our commitment to customers, helping connect those facing financial challenges with meaningful support that can make a real difference in their lives.”
Chad Quin, Chief executive officer of Dollar Energy Fund
“Pennsylvania American Water recognized the need for customer assistance long before water utilities were expected to provide these programs.”
Chad Quin, Chief executive officer of Dollar Energy Fund
“Their leadership helped establish a model that continues to connect customers with essential support when they need it most.”
Justin Ladner, President of Pennsylvania American Water
“We continuously review our customer assistance programs because the needs of our communities continue to change.”
Justin Ladner, President of Pennsylvania American Water
“For 35 years, H2O Help to Others has reflected our belief that customers shouldn't have to choose between affordability and access to a safe, reliable water supply.”
Justin Ladner, President of Pennsylvania American Water
“While we're proud to celebrate this milestone, our focus remains on helping customers today while continuing to provide the high-quality service our communities depend on every day.”
35 Years of Support: Pennsylvania American Water Marks Milestone for Customer Assistance Program PR Newswire
First-of-its-kind customer assistance program continues helping thousands of families across Pennsylvania 35 years later
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