Accruent Survey: Nearly 6 in 10 Say Campus Repair Backlogs or Disruptions Could Affect if They Attend or Recommend a College
Business Wire•20/10/2026•09:00 ET
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Key Highlights
- ➤58% would be less likely to attend or recommend colleges with major repair backlogs or disruptions
- ➤76% rate campus safety extremely or very important when choosing a college
- ➤Only 20% are very confident colleges can respond effectively to emergencies
- ➤60% are extremely or very concerned about delayed repairs to critical building systems
- ➤78% say real-time emergency or disruption updates are extremely or very important
Expert Statements
Kristi Flores, CMO and CRO, International Sales, Accruent
“For colleges and universities, safety isn’t just about the physical security of the campus — it’s about how well the institution understands what’s happening across its physical environment, prioritizes maintenance and risk, prepares for disruptions, and gives people the right information when something happens.”
Kristi Flores, CMO and CRO, International Sales, Accruent
“In a time where aging infrastructure and budget constraints plague higher-ed organizations, and their safety reputation cannot be compromised, investing in the right technology is key to connected data, informed decision making, and protection their most important assets — the campus community.”
Kristi Flores, CMO and CRO, International Sales, Accruent
“Emergency preparedness can’t exist in silos.”
Kristi Flores, CMO and CRO, International Sales, Accruent
“It requires facilities, campus safety, IT, housing and other teams to have access to reliable information and understand both what is happening across the physical environment and how to respond. Technology can strengthen that visibility, but it has to be paired with trained people, clear processes and connected operations.”
Kristi Flores, CMO and CRO, International Sales, Accruent
“People increasingly expect institutions to know what is happening across their campuses and communicate as situations unfold.”
Kristi Flores, CMO and CRO, International Sales, Accruent
“For higher education leaders, the opportunity is to connect facility data, maintenance operations and real-time visibility so they can move from reacting to disruptions to operating campuses with greater resilience and confidence.”
Accruent Survey: Nearly 6 in 10 Say Campus Repair Backlogs or Disruptions Could Affect if They Attend or Recommend a College
New research finds campus safety extends beyond security, as Americans link well-maintained facilities, emergency readiness and real-time information to safer campuses
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