Aetna Provider Survey Shows Payer-Provider Trust Remains Strong; Providers say Reducing Fraud can Significantly Lower Health Care Costs
Key Highlights
- ➤Payer-provider trust score held at 6.0 in Q3, versus 6.1 in Q2
- ➤67% of providers cited administrative burden as their top challenge, down seven points
- ➤Real-time patient information ranked providers’ top requested payer action
- ➤94% of providers agreed fraud, waste and abuse needs addressing
- ➤About 30% recommended AI to flag suspicious claims or patterns
Expert Statements
Steve Nelson, Executive Vice President of CVS Health and President of Aetna
“Building trust remains our priority, and I am pleased to see the payer-provider trust scores remain strong. Deepening our provider relationships helps us partner closely to improve access to affordable care and makes it easier for members to navigate the health care system.”
Steve Nelson, Executive Vice President of CVS Health and President of Aetna
“We have more work ahead of us but I am encouraged to see providers recognizing Aetna's investments to reduce friction and improve transparency.”
Aetna Provider Survey Shows Payer-Provider Trust Remains Strong; Providers say Reducing Fraud can Significantly Lower Health Care Costs PR Newswire
* 6.0 trust score consistent with significant improvement reported in Q2 * Fewer providers single out prior authorization as the main driver of administrative burden, and they reveal their next recommended focus area * Respondents believe that addressing fraud, waste and abuse can reduce the cost of care HARTFORD, Conn., Oct. 26, 2026 /PRNewswire/ -- Aetna®, a CVS Health® company (NYSE: CVS ), today announced findings from the Q3 Aetna Provider Survey . The Aetna Provider Survey is a quarterly study that polls the U.S. provider market to better understand their perceptions on payers and the industry, today and into the future. This survey series is intended to solicit timely, objective feedback from the U.S. provider market so we can identify opportunities to change the payer-provider dynamic and deepen trust over time.
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