AI and Frontline Teams Adoption Drive Strong Q2 CX Growth at 8x8
Business Wire•04/11/2026•16:02 ET
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Key Highlights
- ➤Paid AI solution customers increased 232% year over year and over 40% quarter over quarter
- ➤8x8 Engage customers grew 163% year over year and nearly 20% quarter over quarter
- ➤Communication API interactions across messaging, voice, and video increased 32% year over year
- ➤API messaging interactions surged 122% year over year across WhatsApp, RCS, Viber, Zalo, and LINE
- ➤API voice interactions increased nearly 43% year over year
Expert Statements
Hunter Middleton, Chief Product Officer of 8x8, Inc.
“Customers are moving AI into everyday customer interactions, and the pace of adoption shows how quickly that shift is happening”
Hunter Middleton, Chief Product Officer of 8x8, Inc.
“Bringing AI and communications together on one platform enables teams to build, launch, and scale across every channel their customers use.”
Hunter Middleton, Chief Product Officer of 8x8, Inc.
“That's the foundation we're building, and customers are ready for it.”
AI and Frontline Teams Adoption Drive Strong Q2 CX Growth at 8x8
Customers are bringing AI into live conversations, reaching people on the channels they prefer, and running it all on one platform
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