AI, Customer Experience, and Knowledge Management Leaders Convene at eGain Solve26 in Chicago
Key Highlights
- ➤Solve26 conference runs October 13–14, 2026, in Chicago
- ➤95% of 520 organizations evaluate, pilot, or run AI in KM
- ➤KM leaders report roughly 2X improvement across every business impact metric
- ➤eGain unveils customer and executive speaker lineup for AI knowledge conference
Expert Statements
Ashu Roy, Chairman and CEO of eGain
“Every enterprise is now investing in AI, and the hardest part isn’t the model — it’s the trusted knowledge underneath it”
Ashu Roy, Chairman and CEO of eGain
“Solve26 brings together the people doing this work so they can learn what AI-ready knowledge really takes from the organizations that are already getting it right.”
Amy Machado, Research Director at IDC
“on every business impact metric … leaders report roughly 2X improvement”
SUNNYVALE, Calif., Oct. 08, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for customer engagement and employee productivity, today unveiled the full agenda and speaker lineup for Solve26, its premier conference for AI, customer experience (CX), and knowledge management (KM) leaders, taking place next week, October 13–14, 2026, at the Hyatt Regency O’Hare in Chicago. The finalized program brings together practitioners, executives, and industry experts around a single theme: building the trusted knowledge foundations that enterprise AI depends on.
Across two days, Solve26 will feature keynotes, customer showcases, hands-on masterclasses, and technical deep-dives. Day 1 will center on keynotes and customer stories — including sessions such as “Knowledge is the Instruction for AI” and the role of ontologies in LLM automation — while Day 2 will turn to practitioner tracks including AI Knowledge Ops, Agentic Studio and AI Agents, and AI Knowledge Engineering, plus industry-specific programming for Healthcare and for Banking, Financial Services & Insurance.
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