AI, Data Centers to Boost Demand for Field Services: ISG Study
Business Wire•16/10/2026•09:00 ET
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Key Highlights
- ➤56% expect AI infrastructure or devices to drive field-services demand through 2028
- ➤25% of field-service incidents expected resolved without human intervention by 2028
- ➤Data center, network and connectivity expansion cited by 39% as demand driver
- ➤Data centers and technical infrastructure sites forecast highest demand growth at 3%
- ➤Average enterprise field-services spending reaches $21 million annually
Expert Statements
Michael Dornan, ISG principal analyst and co-author of the report
“AI is changing the game for field services. Enterprises are expanding AI data centers and injecting AI into operations so quickly that the need for field support is escalating. Competing in this new age will require more field service capacity, broader coverage and effective fulfillment models.”
Angela Kreiter, ISG principal analyst and co-author of the report
“As large companies build out increasingly complex environments, cost of support is no longer the only criterion for evaluating field services. Organizations want partners to help them establish an enterprise-wide operating model that combines internal, outsourced and on-demand resources to meet the requirements at each type of site.”
AI, Data Centers to Boost Demand for Field Services: ISG Study
Infrastructure and connected devices will increase the need for specialized support even as self-healing resolves more incidents, new ISG research finds
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