AI-Enabled HR Services Transform Workforce Operations
Business Wire•14/10/2026•09:00 ET
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Key Highlights
- ➤2026 HRO report finds enterprises consolidating HR functions into unified operating models
- ➤AI adoption expands across talent acquisition, employee support and workforce administration
- ➤Workforce intelligence investment targets skills visibility, planning, mobility and succession readiness
- ➤Accenture, Genpact, IBM, Strada, TCS and Wipro named HRO Leaders
- ➤Infosys named Rising Star with promising portfolio and high future potential
Expert Statements
Stacey Cadigan, Partner, ISG Human Capital Management and Enterprise Transformation
“Fragmented HR services can make it difficult to see where employee needs are not being met and where processes are becoming less effective.”
Stacey Cadigan, Partner, ISG Human Capital Management and Enterprise Transformation
“A single accountable operating model gives leaders a clearer view of those gaps and a more consistent way to address them.”
Gaurang Pagdi, Lead author of the report
“Workforce intelligence gives organizations the visibility to identify existing capabilities and prepare for future skill requirements.”
Gaurang Pagdi, Lead author of the report
“Providers can help clients apply those insights to workforce decisions that support lasting change.”
Enterprises use data and automation to forecast talent needs and improve employee experience, ISG Provider Lens(®) report says
Organizations are working with service providers to integrate HR functions and use AI to meet changing workforce requirements, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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