AI on the C-Store Customer’s Terms: New Consumer Report by PAR Technology
Business Wire•30/09/2026•07:30 ET
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Key Highlights
- ➤80% encountered AI in convenience stores, most commonly self-checkout kiosks
- ➤33% would switch convenience stores for faster checkout
- ➤57% trust AI recommendations based on purchase history
- ➤40% rank transparency as their top AI trust factor
- ➤PAR Intelligence turns natural-language questions into validated, ready-to-launch offers
Expert Statements
Savneet Singh, CEO of PAR Technology
“AI is already part of the convenience store experience for most consumers. What this data shows is that they'll embrace it when it makes their trip better”
Savneet Singh, CEO of PAR Technology
“Whereas most operators think about automation as a cost question, customers principally consider it a trust question. Half of them already know exactly where their tolerance ends, the moment they can't find a real person. Get that boundary right and AI becomes a reason to choose your store. Get it wrong and no amount of speed at the register makes up for it. The retailers who solve that challenge first are the ones who turn AI into a real competitive advantage.”
AI on the C-Store Customer’s Terms: New Consumer Report by PAR Technology
As AI becomes routine at checkout, customers are getting clearer about the one thing it can't touch: access to a real person
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