American Water Launches Enhanced Digital Experience Focused on Simplicity, Service and Customer Support
Key Highlights
- ➤American Water (AWK) refreshed amwater.com with improved navigation, search and service access
- ➤Updated website streamlines bill payments, emergency reporting and service-alert access
- ➤Digital overhaul strengthens website accessibility, reliability and performance across desktop and mobile devices
- ➤Refreshed platform expands access to water-quality information and customer assistance programs
Expert Statements
Maureen Duffy, Executive Vice President, Communications and External Affairs, American Water
“At American Water, everything we do starts with serving our customers well”
Maureen Duffy, Executive Vice President, Communications and External Affairs, American Water
“As customer needs continue to evolve, we've created a modern, intuitive digital platform that makes it easier for customers to connect with us, access the information they need and manage their water and wastewater service with confidence.”
Maureen Duffy, Executive Vice President, Communications and External Affairs, American Water
“These enhancements are another example of our commitment to delivering a customer experience that is as reliable and dependable as the service we provide every day.”
Matthew Prine, Vice President, Chief Customer Officer, American Water
“Whether customers are looking for information, checking for service updates, reporting an emergency or exploring customer assistance programs, we want every interaction with American Water to be simple and intuitive”
Matthew Prine, Vice President, Chief Customer Officer, American Water
“Our refreshed website makes it easier for customers to access the services and information they use most, while providing another convenient way to stay connected with us.”
American Water Launches Enhanced Digital Experience Focused on Simplicity, Service and Customer Support PR Newswire
CAMDEN, N.J., Nov. 10, 2026 /PRNewswire/ -- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., today announced the launch of a refreshed amwater.com , making it easier than ever for customers to access the information and services they need, whenever and wherever they need them.
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