AMN Healthcare Research Links Hospital Digital Investment to Better Patient Experience
PR Newswire•06/10/2026•09:04 ET
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Key Highlights
- ➤2,089 hospitals analyzed for efficiency using Medicare Spending per Beneficiary
- ➤2,185 hospitals analyzed for patient experience using HCAHPS data
- ➤11 of 12 digital measures associated with stronger patient experience
- ➤Nine of 12 digital measures associated with better efficiency
- ➤Enterprise systems positively associated with performance in six of eight analyses
- ➤AI footprint found in approximately 12% of hospitals, with inconsistent performance associations
Expert Statements
Tessa Misiaszek, President, Leadership & Advisory Solutions at AMN Healthcare
“Our research points to a meaningful relationship between digital investment and the patient experience, but technology alone does not explain the result. Health systems are best positioned to create value when they pair technology with strong leadership, disciplined governance, redesigned workflows and meaningful clinician engagement.”
Tessa Misiaszek, President, Leadership & Advisory Solutions at AMN Healthcare
“The encouraging conclusion is that many of the capabilities shaping digital and AI success are within leadership's control. Health systems can strengthen governance, redesign workflows and engage clinicians now, creating a stronger foundation for technology to support better experiences for patients and the workforce.”
AMN Healthcare Research Links Hospital Digital Investment to Better Patient Experience PR Newswire
First-of-its-kind study of more than 2,000 hospitals finds 11 of 12 digital measures associated with stronger patient experience
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