Analytics, AI Transform Insurance Business Operations
Key Highlights
- ➤Insurance firms embed analytics, GenAI and agentic AI across core operations
- ➤Underwriting receives the largest share of analytics and AI investment
- ➤AI governance strengthens through model monitoring, responsible practices and staff training
- ➤Report names Fractal Analytics, Quantiphi, ReSource Pro, Tiger Analytics and WNS Leaders
- ➤ISG report evaluates 16 providers in Specialty Analytics and AI Services
Expert Statements
Guido Tamburini, Partner and head of Banking, Financial Services and Insurance at ISG
“Insurance is not short of data; it needs intelligence that delivers the right context when decisions matter most”
Guido Tamburini, Partner and head of Banking, Financial Services and Insurance at ISG
“The market is moving toward systems that make expertise more effective without removing human accountability.”
Manav Deep Sachdeva, ISG principal analyst and lead author of the report
“Insurance enterprises need partners that can turn AI transformation into a continuous capability, not a series of deployments.”
Manav Deep Sachdeva, ISG principal analyst and lead author of the report
“Specialist providers help insurers build operating models that result into scalable AI deployment using reusable assets, reducing the effort and cost of future adoption while accelerating continuous transformation.”
Enterprises establish data-centered processes to improve decision quality, service performance and workforce productivity, ISG Provider Lens(®) report says
Insurance companies are embedding analytics, GenAI and agentic AI across core operations to support growth, risk management and improved customer experience, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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