AT&T and Amdocs Expand Collaboration, Bringing Together Amdocs aOS and AT&T's AI-Enabled Framework to Simplify Operations and Improve Customer Experiences
Key Highlights
- ➤AT&T and Amdocs sign multi-year agreement to modernize operations using AI
- ➤Amdocs aOS will pair with AT&T’s AI-enabled delivery framework
- ➤Collaboration targets faster product launches and improved customer experiences
- ➤Companies will share delivery responsibility while reducing modernization and operating costs
- ➤Amdocs reported fiscal 2025 revenue of $4.53 billion
Expert Statements
Jeremy Legg, Chief Technology Officer, AT&T
“AT&T is changing how we build and operate technology so we can move faster and deliver more for our customers. AI delivers the greatest value when it is grounded in the business, technology and people it supports. By bringing together our shared expertise, we can simplify complex work, improve efficiency, and bring new products and experiences to customers faster-helping people and businesses do more in a connected world.”
Shimie Hortig, President and Chief Executive Officer of Amdocs
“The real test of AI in telecom is whether it can transform mission-critical systems and fundamentally change how communications companies operate. That is why we built aOS, our agentic operating system specialized for telecommunications. AT&T's forward-looking approach to AI and its ambition to rethink technology delivery and operations reflect its leadership in the industry. We are proud to partner with AT&T on this distinctive journey, combining our expertise and technology to establish a new way of working and deliver meaningful business outcomes.”
DALLAS, TX AND JERSEY CITY, NJ / ACCESS Newswire / November 3, 2026 / AT&T and Amdocs (NASDAQ:DOX) are expanding their longstanding relationship through a multi-year agreement to modernize AT&T's business and customer operations using AI. The initiative pairs Amdocs aOS, its agentic operating system for telecommunications, with AT&T's AI-enabled delivery framework. Together, they aim to simplify operations, improve efficiency, deliver new products and services faster, and enhance customer experiences.
Building on decades of trust, AT&T and Amdocs will work as one delivery team, combining AT&T's technology environment and business priorities with Amdocs' telecom and engineering expertise. The companies will share responsibility for delivering projects faster while reducing the total cost of modernizing and operating critical systems.
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