Aurora Mobile's GPTBots.ai Helps NTS Turn 38 Years of Contact Center Expertise into Human-Led AI
Key Highlights
- ➤Aurora Mobile (JG) partners with AI Storm to deploy GPTBots.ai at NTS
- ➤NTS brings more than 38 years of contact center expertise into AI operations
- ➤GPTBots.ai supports agent training, live-call assistance, and post-call quality reviews
- ➤AI Storm (3719) will validate Human-Led AI within NTS’s live operations
Expert Statements
Makoto Nishihama, Director of Nihon Telesystem, Inc.
“The greatest challenge a contact center faces is passing the experience of veteran agents on to everyone on the front line. Through this project, we want to embed that experience into our daily operations and raise the consistency of our response and service quality.”
Chris Lo, Founder and CEO of GPTBots.ai
“Japan's service industry faces a structural labor shortage, and contact centers are on its front line. In that market, 'human-led' is exactly the adoption approach enterprises value most. Our goal is not to replace people with AI — it is to help frontline staff grow with AI. By combining GPTBots.ai's platform, AI Storm's local business base, and NTS's 38 years of operational experience, we want to help Japanese enterprises move AI from validation to production with confidence.”
SINGAPORE, Oct. 15, 2026 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG), a leading global provider of customer engagement and marketing technology services, today announced that its enterprise-grade AI agent platform, GPTBots.ai, has entered into a partnership with AI Storm Co., Ltd. (Tokyo Stock Exchange: 3719), a listed Japanese enterprise IT services company, to begin deploying and validating a Human-Led AI initiative within the live operations of Nihon Telesystem, Inc. (“NTS”), AI Storm's wholly owned subsidiary.
Bringing AI into Live Contact Center Operations AI Storm Co., Ltd. (Tokyo Stock Exchange: 3719) is a Japanese enterprise IT services company specializing in enterprise IT services, spanning JD Edwards / ERP consulting and HR services.
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