Aurora Mobile's GPTBots.ai Helps Ruko Cut Support Ticket Response Time from Two Hours to Under 10 Minutes
Key Highlights
- ➤Aurora Mobile (JG) GPTBots.ai cut Ruko ticket response time from two hours to under 10 minutes
- ➤GPTBots.ai handled over 3,000 customer inquiries through Ruko’s app and website in six months
- ➤Ruko’s customer feedback volume more than doubled as its sales channels expanded
- ➤GPTBots.ai integrated AI-assisted replies directly into Ruko’s Zendesk ticket queue
Expert Statements
Hailey, Customer Service Manager of Ruko
“We needed AI that could scale with us—but we also needed to stay in control of how our products were represented. GPTBots.ai gave us both. Our ticket response time dropped from hours to minutes, and we never had to give up ownership of our product knowledge or how the AI speaks on our behalf.”
Chris Lo, Founder and CEO of GPTBots.ai
“Brands like Ruko are proving that you can cut response times by 12x without giving up control of how your AI answers.”
SINGAPORE, Sept. 29, 2026 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, today announced that its enterprise-grade AI agent platform, GPTBots.ai, is helping Ruko embed AI-powered customer assistance across its app, website, and ticket workflows. Powered by GPTBots.ai, Ruko has cut ticket response time from approximately two hours to under 10 minutes.
Expanding Channels, Growing Service Demands Ruko is a consumer electronics brand ranked among the top 15 drone brands globally in 2026, with products sold through Amazon, Best Buy, Walmart, and TikTok. The brand's smart robot product line has been top-ranked in US toy robot buying guides, with strong buyer ratings on BestBuy.com.
Get started
Create a free account to read the full story.