Australian Public Sector Reframes Digital Modernization
Key Highlights
- ➤2026 report evaluates 57 Australian public-sector technology providers across five service quadrants
- ➤Accenture, Capgemini and Infosys named Leaders in all five quadrants
- ➤HCLTech and IBM named Leaders in four quadrants each
- ➤NRI named global ISG CX Star Performer for 2026 among public-sector providers
Expert Statements
Michael Gale, ISG partner and regional leader, Asia Pacific
“Public-sector transformation in Australia is becoming more disciplined and outcome-focused”
Michael Gale, ISG partner and regional leader, Asia Pacific
“Agencies are aligning technology decisions with clearer journeys for citizens and stronger controls for public institutions.”
Harish B, ISG principal analyst and lead author of the report
“Australian agencies are designing more accessible experiences while retaining the resilience needed for essential public services”
Harish B, ISG principal analyst and lead author of the report
“This requires careful coordination across service design, security controls and the underlying data environment. Providers are helping public sector clients integrate platforms and strengthen operations in complex environments.”
Agencies prioritize AI, interoperable platforms and cyber resilience to simplify citizen experience and maintain trusted delivery, ISG Provider Lens(®) report says
Public-sector organizations in Australia have begun redesigning services around data, trust and better outcomes instead of simply digitizing transactions, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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