Bdeo Takes Quality on Demand Live, Powered by Vonage, to Transform Insurance Claims Globally

Rafael Castillo, CTO at Bdeo

“Filing an insurance claim is rarely a simple experience — Bdeo set out to change that. Our organization wanted to create a solution to minimize what can be a stressful time.”

Rafael Castillo, CTO at Bdeo

“Vonage gave us everything we needed in one place — global coverage, a robust API infrastructure, and the ability to bring video, network, and messaging together through a single provider.”

Rafael Castillo, CTO at Bdeo

“That consolidation was essential for a company like Bdeo, operating across multiple countries and carrier environments.”

Rafael Castillo, CTO at Bdeo

“By combining stable, high-quality video with a faster, more streamlined process, we're turning a difficult moment into a simpler, more positive experience for policyholders, while helping insurers reduce claims cycle times, improve the accuracy of their assessments, and meet compliance standards more consistently.”

Kunal Shukla, Head of Solution Area, Network Powered Solutions at Vonage

“Programmable connectivity is no longer just a vision of the future; it's here today, transforming the way businesses operate and innovate.”

Kunal Shukla, Head of Solution Area, Network Powered Solutions at Vonage

“Insurance claims happen during some of life's most worrying moments, and Bdeo is using Vonage APIs to make those moments easier for policyholders around the world.”

Kunal Shukla, Head of Solution Area, Network Powered Solutions at Vonage

“By combining our network-powered solutions, video, and messaging capabilities with carrier-grade QoD, Bdeo is able to deliver faster claims processing, more accurate AI-driven assessments, and stronger compliance documentation in live production today.”