Back to news

BOYCOM Achieves 20%+ ARPU Growth Through SmartLife Experiences With Calix

Business Wire•29/10/2026•13:30 ET
1

Key Highlights

  • ➤BOYCOM ARPU increased more than 20% through differentiated SmartLife experiences
  • ➤BOYCOM repair-driven activity fell approximately 28%, while its active fleet shrank 20%
  • ➤BOYCOM Net Promoter Score rose 20 points in less than two years
  • ➤Calix One platform supports BOYCOM’s managed Wi-Fi and operational transformation

Expert Statements

Patricia Jo Boyers, president and chief executive officer at BOYCOM

“We’ve spent decades building an operationally efficient business that benefits subscribers in rural communities. As we grow, it is important that we evolve our value proposition while preserving our core mission. That’s why we’re investing in every aspect of the business, from the exceptional experiences we deliver to the expertise and processes that drive our success. Working with Calix, we will continue to expand our footprint while delivering the responsive, personal service our communities have come to expect.”

Michael Weening, president and chief executive officer at Calix

“Patty Jo represents the very best of this industry—a visionary leader who understands that growth and operational discipline require a transformation mindset even after decades of success. She has built an exceptional team at BOYCOM that is using the Calix platform to continually improve by simplifying operations, expanding and improving the experiences they offer consumers and the community. The result is a powerful business model: growing ARPU, deeper subscriber relationships, higher margins, and greater capacity to reinvest in the communities BOYCOM serves. That combination of purpose, discipline, and innovation is what sets Patty Jo and BOYCOM apart. We are proud to be her partner in success.”

BOYCOM Achieves 20%+ ARPU Growth Through SmartLife Experiences With Calix

By pairing differentiated subscriber experiences with operational discipline, BOYCOM raised their Net Promoter Score 20 points in less than two years, significantly increased average revenue per user, and reduced mean time to repair 28 percent to continue building a growth-oriented business

Get started

Create a free account to read the full story.

Sign Up

Already have an account? Log in