Braiin Targets USD 56.9 Billion CX Software Market with Agentic AI Expansion and Major Upgrade to RADIUS CX Platform
Key Highlights
- ➤Force AI launched as RADIUS’s unified multi-LLM orchestration layer without vendor lock-in
- ➤RADIUS handled more than 4.5 million interactions with 99.9% uptime
- ➤AI Engage offers up to 60% self-service containment for routine inquiries
- ➤AI Assist delivers up to 30% higher first-contact resolution
- ➤Global contact center software market estimated at USD 56.9 billion in 2026
Expert Statements
Natraj Balasubramanian, Founder and CEO of Braiin
“Enterprises need AI that works across every channel, every agent, and every conversation, on the model they trust and in an environment they control.”
Natraj Balasubramanian, Founder and CEO of Braiin
“RADIUS is the engine behind our CX business, and Force AI is how we scale it.”
Natraj Balasubramanian, Founder and CEO of Braiin
“With Force AI, our clients can bring OpenAI, Claude, Gemini or their own models into production contact center operations with minimal headaches and compliance already built in.”
Force AI, the new unified AI orchestration layer at the core of AI-powered CCaaS platform RADIUS, powers autonomous AI agents, human-agent co-pilots and enterprise insights across voice, chat, messaging, email, social and video on any leading LLM with no vendor lock-in
New York, NY,, Oct. 26, 2026 (GLOBE NEWSWIRE) -- Braiin Limited (Nasdaq: BRAI) (“Braiin” or the “Company”), a global applied AI platform company operating across customer experience solutions, AgTech, PropTech, and living infrastructure, today announces a major expansion of RADIUS, its AI-powered contact center as a service (CCaaS) platform. The Company has launched Force AI, a unified orchestration layer that facilitates enterprise-run customer operations on any leading large language model (LLM) without vendor lock-in — meaning clients are not tied to a single AI provider and can switch models as cost, performance or regulatory needs change.
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