Calix Advances Agent Workforce With Increased Control and Extensibility Through Expanded Workflows, AI Control Center, and Workflow Studio
Business Wire•19/10/2026•12:05 ET
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Key Highlights
- ➤Calix launches Control Center for personalized, role-based AI workforce management
- ➤Expanded AI workflows target growth, marketing, subscriber engagement, and network operations
- ➤Workflow Studio planned to customize workflows through agents, data, tools, and systems
- ➤Calix One platform processes a petabyte of data daily and serves more than 1,200 customers
- ➤Calix invested more than $2 billion in its platform over the past 15 years
Expert Statements
Scott Hendrix, Chief executive officer at Tombigbee Fiber and Tombigbee Electric Power Association
“For us, AI isn’t about replacing people. It’s about giving our teams the tools and knowledge to do more for the members we serve. With Calix Agent Workforce, we’re already seeing how our employees can learn faster, work through complex issues, and better understand what our members need. As we bring these capabilities into more of our daily operations, I see tremendous opportunity to make our team more effective, deliver better service, and grow our business without losing the personal connection that makes Tombigbee special.”
Michael Weening, President and chief executive officer at Calix
“AI won’t replace companies, but companies who use AI will replace those who do not. Today, that is truer than ever. For 26 years, we have innovated with service providers, not for them. And over the past 15 years, we have invested more than $2 billion evolving the platform that enables Agent Workforce to put that expertise to work. Control Center scales the expertise of their people so they can move faster, while Workflow Studio will enable them to adapt and extend purpose-built workflows to what makes their business unique. We thank every customer who continues on this journey with us. The game is on, and we are excited to help them use AI to compete and win.”
Calix Advances Agent Workforce With Increased Control and Extensibility Through Expanded Workflows, AI Control Center, and Workflow Studio
New Control Center for Calix Agent Workforce gives service providers one secure, personalized workspace to put purpose-built AI to work across their business while keeping humans in control. Expanded workflows help teams accelerate growth, strengthen loyalty, and streamline operations, while upcoming Workflow Studio will let providers tailor AI workflows to their unique business needs.
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