Calix Launches Subscriber Agent in CommandIQ To Simplify the Connected Home, Reduce Support Costs, and Build Subscriber Loyalty

Katie Luckett, Director of marketing, communications and education at Choptank Electric Cooperative

“I grew up as a Choptank member, so I know how important it is that the technology we offer feels useful, convenient, and worthy of the trust our community places in us. Subscriber Agent gives members a secure and more natural way to get help and manage their connected homes 24/7 simply by asking in their own words. For Choptank Fiber, that means empowering members to resolve everyday issues on their own—reducing routine support calls while keeping our team focused on those who need more assistance. Leveraging the Calix One platform gives us a trusted foundation to bring AI into our business in a way that feels practical, secure, and true to how we serve our members.”

Juergen Lindner, Chief marketing officer at Calix

“In the past, digital experiences required people to figure out what to do next. Subscriber Agent changes that. A new conversational AI experience in CommandIQ makes it easy for subscribers to address their everyday issues around their connected homes, simply by asking for help. We are infusing decades of network experience into our AI-native Calix One platform, so we can move beyond smart answers into taking relevant action. For service providers, every subscriber interaction is an opportunity to deliver exceptional value, strengthen loyalty and brand differentiation with experiences subscribers actually crave.”