Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences
PR Newswire•27/10/2026•10:02 ET
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Key Highlights
- ➤NiCE and Ciklum announce strategic technology partnership for EMEA enterprises
- ➤CXone and NiCE Cognigy will support governed, production-ready agentic AI operations
- ➤Joint offering targets voice and digital service with AI and human agents
- ➤Success measured through resolution, CSAT, handling time, costs and productivity
Expert Statements
Petr Lukasik, Chief Digital and Delivery Officer, Ciklum
“Agentic AI creates real value when it improves outcomes for customers and the business. By bringing NiCE's CX AI platform together with Ciklum's ability to design, simplify and engineer engaging customer journeys, we can help enterprises move beyond siloed pilots and have measurable impact from day one. This is where customer service stops being a cost to manage and starts being an advantage to build.”
Keith Jackson, VP, Partner Sales, International, NiCE
“Putting people first means customers get resolution and employees get meaningful work. Delivering both at scale takes customer service that runs as one operation, with the right agent, human or AI, on every interaction. Ciklum brings deep experience engineering large-scale digital solutions. With this deep engineering and experience design expertise behind NiCE Cognigy and NiCE CXone, we can help more enterprises across EMEA solve their most complex service challenges and deliver measurable business outcomes.”
Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences PR Newswire
LONDON, Oct. 27, 2026 /PRNewswire/ -- Ciklum, a global Experience Engineering firm, today announced a strategic technology partnership with NiCE (NASDAQ: NICE) designed to help enterprises across EMEA turn agentic AI strategies into governed, production-ready customer service operations.
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