CoastConnect Chooses Calix Agent Workforce After Investing Early in Organizational Readiness So Teams Can Put AI To Work Faster
Business Wire•19/08/2026•13:30 ET
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Key Highlights
- ➤CoastConnect selects Calix Agent Workforce Cloud to accelerate secure agentic workflows on Calix One.
- ➤CoastConnect (CALX customer) delivered 20 percent residential subscriber growth in 18 months using SmartHome.
- ➤CommandIQ mobile app engagement increased 60 percent through automated provisioning, billing, and subscriber self-service.
- ➤SmartBiz reached 20 percent of CoastConnect’s first-year goal within weeks.
- ➤SmartTown public Wi-Fi expanded to 42 locations across 29 communities.
- ➤Employees completed 70 AI Academy courses over nine months to prepare for faster AI adoption.
- ➤Calix One serves more than 1,200 customers after over $2 billion invested across 15 years.
Expert Statements
Chris Rhodes, President and Chief Executive Officer at CoastConnect
“We didn’t want to wait for AI to arrive before figuring out how to put it to work across our business. That’s why we invested the time with Calix Success long before deployment—ensuring our teams and operations were ready to turn AI into real outcomes. With Calix One and Agent Workforce Cloud, we can accelerate everything we do, from how information flows across teams and what decisions are made to how we deliver the personalized experiences that keep our members choosing CoastConnect.”
John Durocher, Chief Operations Officer at Calix
“To get the highest value from agentic AI, organizations must reimagine the way work gets done. By investing in AI readiness with Calix Success—optimizing workflows, strengthening their data foundation, and upskilling employees—CoastConnect is now set up to deploy agentic workflows with precision for a faster path to ROI. We are proud to support CoastConnect as they leverage Calix One to accelerate growth through experiences and compete and win in their markets.”
CoastConnect Chooses Calix Agent Workforce After Investing Early in Organizational Readiness So Teams Can Put AI To Work Faster
After leveraging the Calix platform to deliver differentiated experiences across markets—driving 20 percent residential subscriber growth in 18 months—CoastConnect invested in organizational readiness so their teams can activate secure agentic workflows faster and realize value sooner on Calix One
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