Concentrix Breaks the Language Barrier with Live Voice Translation
Key Highlights
- ➤Live Voice Translation expands Concentrix coverage to 60+ languages
- ➤Live Voice Translation delivers 97%+ productivity levels in customer support environments
- ➤Concentrix integrates Live Voice Translation into its AI-powered iX Suite
- ➤Live Voice Translation handles technical support, refunds, and other complex scenarios
Expert Statements
Chris Caldwell, President and CEO of Concentrix
“As we’ve done throughout the history of our company, we invested ahead of the curve to drive innovation into the heart of our operations, helping our clients create best-in-class experiences for their customers and competitive advantages for their businesses.”
Chris Caldwell, President and CEO of Concentrix
“Live Voice Translation builds on our existing AI-powered multilingual translation capability within our iX Suite, further enhancing the value that our technologies bring to the market, and delivering a proven response to client and end-customer demand.”
NEWARK, Calif., Oct. 27, 2026 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced AI-powered Live Voice Translation, allowing customers and advisors speaking different languages to communicate naturally in real time, with each participant hearing the conversation in their preferred language.
In the AI era, voice remains one of the most important channels for customer engagement. According to a recent McKinsey customer care market survey, the majority of brands still see strong customer preference to talk with a person, even in companies with leading levels of automation. However, language requirements have long been an operating model constraint due to scarce multilingual talent in preferred locations. As demand for multilingual voice support continues to grow, clients are looking for effective ways to extend language capabilities that preserve the authentic human experience, while making better use of the operations they already have.
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