Creative Solutions International Brings Behaviorally Designed Collection Communications to FICO Marketplace
PR Newswire•10/11/2026•11:37 ET
0
Key Highlights
- ➤Collections Marketing Platform now available on FICO Marketplace
- ➤Platform targets communications by delinquency stage, account type, and behavioral profile
- ➤Results include 26% reduction in roll rates
- ➤Results include 15% increase in payment rates
- ➤Letters plus email produced 33% payer lift for pre-sale population
Expert Statements
Kevin B. Foley, CEO of Creative Solutions International
“Being part of FICO Marketplace means our approach can now reach lenders and servicers through the decisioning environment they already trust.”
Kevin B. Foley, CEO of Creative Solutions International
“Our platform makes every communication more purposeful—using data and behavioral design to deliver the right message, to the right customer, with the right offer at the right point in the collections journey, without adding operational complexity.”
Jason Andrew, Chief Revenue Officer at FICO
“A good decision still has to reach a customer.”
Jason Andrew, Chief Revenue Officer at FICO
“In collections, that moment is a letter or an email, and too often it gets treated as a box to check.”
Jason Andrew, Chief Revenue Officer at FICO
“FICO Marketplace lets lenders bring in partners like Creative Solutions who have built for this moment, without rebuilding the systems underneath.”
Creative Solutions International Brings Behaviorally Designed Collection Communications to FICO Marketplace PR Newswire
Lenders and servicers can now turn account-level decisions into tailored collection communications, backed by optimized behavioral design and automated fulfillment.
Get started
Create a free account to read the full story.