Customers Bancorp Reports Results for Third Quarter 2026

Sam Sidhu, CEO of Customers Bancorp

“I am pleased to share our third quarter 2026 results that show the company’s continued execution of its strategic priorities and underscore our success in growing franchise value.”

Sam Sidhu, CEO of Customers Bancorp

“Artificial intelligence (“AI”) and automation continued to drive measurable transformative progress across the organization in the third quarter.”

Sam Sidhu, CEO of Customers Bancorp

“On our company-wide priorities, we continued to scale our AI-powered loan process, adding additional functionality and increasing utilization.”

Sam Sidhu, CEO of Customers Bancorp

“We also successfully completed a pilot of our new deposit onboarding process, opening commercial deposit accounts in minutes rather than days.”

Sam Sidhu, CEO of Customers Bancorp

“The recently announced partnership with Palantir is expected to help drive this initiative toward a goal of a best-in-class customer experience and the ability to onboard new customers at scale without losing personal touch.”

Sam Sidhu, CEO of Customers Bancorp

“From a team member led perspective, we’re seeing incredible engagement from across the company.”

Sam Sidhu, CEO of Customers Bancorp

“Our team doubled the number of agents(1) deployed in the quarter and cumulative estimated hours saved reached 76,000(2), a nearly 65% increase.”

Sam Sidhu, CEO of Customers Bancorp

“Through our efforts, we estimate we have unlocked over $15 million of annualized capacity(3).”

Sam Sidhu, CEO of Customers Bancorp

“Our goal of decoupling revenue growth from expense growth is well underway as our revenue per employee and pre-tax profit per employee are up 13% and 34%, respectively, annualized as of September 30, 2026.”

Sam Sidhu, CEO of Customers Bancorp

“Our cubiX payments platform also continued to scale, with cumulative network transaction volume surpassing $5.6 trillion inception to date.”

Sam Sidhu, CEO of Customers Bancorp

“We continued to strategically and organically grow our loan and deposit portfolios with momentum throughout the organization.”

Sam Sidhu, CEO of Customers Bancorp

“Asset quality remains strong with our NPA ratio at just 0.29% of total assets and reserve levels are robust at 322% of total non-performing loans at the end of Q3 2026.”

Sam Sidhu, CEO of Customers Bancorp

“Our capital levels remained strong with a TCE / TA ratio* of 8.0% and Common Equity Tier 1 Ratio(4) of 12.6% at September 30, 2026, while our balance sheet grew by 3.4% and we repurchased 492,178 shares of common stock in the quarter.”

Sam Sidhu, CEO of Customers Bancorp

“In the nine months ended September 30, 2026, we once again delivered exceptionally strong growth across key metrics of revenue, core earnings*, and book value per share of 19%, 21%*, and 10%, respectively, when compared to the same period in 2025”

Mark McCollom, CFO of Customers Bancorp

“Net interest income increased $15 million quarter-over-quarter in the third quarter of 2026.”

Mark McCollom, CFO of Customers Bancorp

“Net interest margin expanded to 3.19% and was impacted by a higher level of cash balances resulting from a timing difference between when we brought in deposits and when we funded loan growth.”

Mark McCollom, CFO of Customers Bancorp

“Our estimated run rate for net interest margin in September was approximately 3.25% which gives us confidence for additional expansion in Q4 2026.”

Mark McCollom, CFO of Customers Bancorp

“This trajectory is driven by expected continued low-cost deposit gathering and margin accretive loan growth.”

Sam Sidhu, CEO of Customers Bancorp

“We continued to perform well in the third quarter of 2026 and remain focused on executing in those areas which differentiate us from our peers.”

Sam Sidhu, CEO of Customers Bancorp

“Given our strong performance year-to-date, we are updating our full-year 2026 guidance across the following metrics: Loans: 12%+ Deposits: 9%+ Net Interest Income: $805 million - $810 million Non-interest Expense: $460 million - $465 million Tax Rate: 22% to 23%”

Sam Sidhu, CEO of Customers Bancorp

“We expect to continue to execute across the company’s four top priorities for 2026.”

Sam Sidhu, CEO of Customers Bancorp

“First, on AI and automation, we expect to see meaningful progress on our “top down” priorities and further benefits from “bottoms up” use cases as they drive increased revenue and improved productivity.”

Sam Sidhu, CEO of Customers Bancorp

“Second, we expect our payments capabilities to continue to expand, driven by the new industries and use cases we are serving and by strengthening relationships with existing clients through expanded product offerings.”

Sam Sidhu, CEO of Customers Bancorp

“And fourth, we will seek to accomplish these initiatives while operating with a high standard of regulatory and risk management excellence and maintaining a strong capital base, liquidity, and credit quality.”

Sam Sidhu, CEO of Customers Bancorp

“We believe we are incredibly well positioned to continue to achieve these goals and deliver excellent client service and strong financial performance to close out 2026 and beyond.”