Definity Leverages Guidewire ProNavigator to Deliver Real-Time AI Assistance to Brokers in Vyne
Key Highlights
- ➤Definity will deploy Guidewire ProNavigator AI assistance within its Vyne broker platform
- ➤Definity Assist will support personal auto, property, and Individually Rated Commercial Auto
- ➤Brokers can ask plain-language questions and receive answers inside existing Guidewire workflows
- ➤Usage insights will inform Definity’s broker content, training, documentation, and process enhancements
- ➤Guidewire products are used by more than 570 insurers across 44 countries
Expert Statements
Kathy Curran, Vice President, Broker Experience, Definity
“Our brokers are at the center of every customer experience”
Kathy Curran, Vice President, Broker Experience, Definity
“Giving them instant access to trusted, accurate answers within Vyne empowers them to make better decisions, uncover new opportunities, and deliver a level of service that sets them and Definity apart.”
Glynda Gill, Vice President, Enterprise Platforms, Definity
“A key part of our digital and AI advantage is having a modern technology foundation that allows us to adopt and scale new capabilities quickly and securely”
Glynda Gill, Vice President, Enterprise Platforms, Definity
“Enabling Guidewire's ProNavigator within our existing policy servicing workflows builds on that foundation, bringing AI-powered assistance directly to our broker partners.”
Joseph D'Souza, General Manager, ProNavigator, Guidewire
“AI delivers the most value when it's embedded directly into the tools people use every day.”
Joseph D'Souza, General Manager, ProNavigator, Guidewire
“Definity is giving its distribution partners faster access to the answers they need to make informed decisions and better serve their customers. The usage insights will also help Definity continuously improve that experience.”
Definity Leverages Guidewire ProNavigator to Deliver Real-Time AI Assistance to Brokers in Vyne PR Newswire
WATERLOO, ON and SAN MATEO, Calif., Nov. 12, 2026 /PRNewswire/ -- Definity Financial Corporation ("Definity") (TSX: DFY) and Guidewire (NYSE: GWRE) today announced that Definity will enable Guidewire ProNavigator to give its broker partners AI-powered assistance within Vyne, Definity's leading digital broker platform, for personal auto and property as well as Individually Rated Commercial Auto (IRCA).
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