Doors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50%
Business Wire•30/09/2026•19:00 ET
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Key Highlights
- ➤Communications costs halved after Doors Plus deployed 8x8 (EGHT) across 22 locations
- ➤Recurring support issues fell from three to four weekly to none
- ➤8x8 deployment consolidated two communications platforms into one
- ➤Implementation completed in three months
Expert Statements
Chris Ebbs, Company Secretary at Doors Plus
“We needed something cost-effective, but also something we could rely on day to day. That's why we selected 8x8. Previously, we dealt with three to four issues a week. That might not sound like much, but they were painful. Now, there are none.”
Goran Jovanovski, General Manager at Reliance Communications
“We were confident 8x8 was the ideal platform for Doors Plus because it provides a scalable, enterprise grade communications solution with the flexibility to support its national operations. Since going live, Doors Plus has experienced improved reliability, enhanced collaboration, and a modern communications platform that is easier to manage.”
David Land, Senior Channel Sales Manager at 8x8, Inc.
“Doors Plus is a household name in Australia, and the solutions it uses need to help cement their reputation. The success of this project is a testament to the strong partnership between Doors Plus, Reliance, and 8x8.”
Doors Plus Consolidates Contact Centre and Store Operations on 8x8 Platform, Slashes Communications Costs by 50%
Australian retailer replaces legacy systems and eliminates recurring support issues across 22 locations
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