eGain Expands Industry Solutions So AI Agents Can Resolve More Customer Requests in Regulated Industries
Key Highlights
- ➤eGain expands AI-agent solutions across banking, healthcare, and insurance
- ➤Trusted Knowledge Network connects over 100 regulatory and industry sources
- ➤New workflows target financial assistance, eligibility checks, and identity verification
- ➤New connectors integrate eGain with Jack Henry core platforms and Epic
- ➤AI agents can execute regulated customer tasks across multiple systems
Expert Statements
Ashu Roy, CEO of eGain
“In a regulated industry, an AI agent has to get two things right every time, the rules that apply to each customer and the steps it takes in the systems that run the business”
Ashu Roy, CEO of eGain
“That’s why we’re building industry knowledge directly into eGain, including the regulations each institution answers to and connections to core systems like Jack Henry and Epic where the work gets done.”
Ashu Roy, CEO of eGain
“Our customers can hand more of their customer work to AI agents and trust that every answer and action is grounded in knowledge they can stand behind.”
New capabilities give AI agents the industry knowledge and system access to complete more work while staying compliant
SUNNYVALE, Calif., Oct. 13, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today expanded its industry solutions for banking, healthcare, and insurance with new capabilities that enable AI agents to resolve more customer requests from start to finish, while complying with industry guidelines and rules. That means shorter waits for customers, less manual work for service teams, and lower compliance risk as more work shifts to AI. The eGain Trusted Knowledge Network™ grounds answers in over 100 regulatory and other recognized industry sources, while new best practice workflows and new easy-to-build connectors to any system enable AI agents to complete common industry tasks quickly and accurately.
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