eGain Expands Industry Solutions So AI Agents Can Resolve More Customer Requests in Regulated Industries
Key Highlights
- ➤eGain expands AI agent solutions across banking, healthcare, and insurance
- ➤Trusted Knowledge Network connects agents to over 100 authoritative industry sources
- ➤New workflows automate financial assistance, eligibility checks, and patient identity verification
- ➤Jack Henry core-platform integration expands eGain’s regulated-industry connectors
- ➤AI Knowledge Connectors let agents execute tasks across multiple enterprise systems
Expert Statements
Ashu Roy, CEO of eGain
“In a regulated industry, an AI agent has to get two things right every time, the rules that apply to each customer and the steps it takes in the systems that run the business,”
Ashu Roy, CEO of eGain
“That’s why we’re building industry knowledge directly into eGain, including the regulations each institution answers to and connections to core systems like Jack Henry and Epic where the work gets done.”
Ashu Roy, CEO of eGain
“Our customers can hand more of their customer work to AI agents and trust that every answer and action is grounded in knowledge they can stand behind.”
SUNNYVALE, Calif., Oct. 13, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today expanded its industry solutions for banking, healthcare, and insurance with new capabilities that enable AI agents to resolve more customer requests from start to finish, while complying with industry guidelines and rules. That means shorter waits for customers, less manual work for service teams, and lower compliance risk as more work shifts to AI. The eGain Trusted Knowledge Network™ grounds answers in over 100 regulatory and other recognized industry sources, while new best practice workflows and new easy-to-build connectors to any system enable AI agents to complete common industry tasks quickly and accurately.
In banking, insurance, and healthcare, a correct answer often depends on information that lives outside a company's own knowledge base, like federal and state regulations that change on their own schedule and industry guidance that is updated as standards and research change. Many customer requests also need more than an answer. Scheduling an appointment, checking eligibility, or assembling a prior authorization means looking things up in core systems and taking action, while following the steps the industry requires.
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