eGain Reports First Quarter Fiscal 2027 Financial Results; Revenue and Earnings Exceed High End of Guidance; AI Customer ARR Grows 11%
Key Highlights
- ➤Total revenue $21.9 million, down 7% year over year, exceeded guidance high end
- ➤AI customer revenue $14.4 million, up 7% year over year
- ➤AI customer ARR $54.5 million, up 11% year over year
- ➤Fiscal 2027 revenue outlook reiterated at $84.5 million-$86.0 million
- ➤Adjusted EBITDA $2.7 million, down from $5.0 million year over year
Expert Statements
Ashu Roy, CEO of eGain
“Being named a Leader in Gartner’s inaugural Magic Quadrant™ for Customer Service Knowledge Management Systems, with the highest product score for the Compliance-Driven Service Center use case in the companion Critical Capabilities report, is raising our visibility with enterprise buyers”
Ashu Roy, CEO of eGain
“As AI moves into production, enterprises need trusted, governed knowledge to deliver accurate answers and measurable results, a point our customers made clearly at Solve26.”
Ashu Roy, CEO of eGain
“We’re focused on converting this interest into new customers and expansions.”
SUNNYVALE, Calif., Nov. 05, 2026 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), a leading provider of AI-powered knowledge management and customer experience automation solutions, today announced financial results for its fiscal 2027 first quarter ended September 30, 2026.
“Being named a Leader in Gartner’s inaugural Magic Quadrant™ for Customer Service Knowledge Management Systems, with the highest product score for the Compliance-Driven Service Center use case in the companion Critical Capabilities report, is raising our visibility with enterprise buyers,” said Ashu Roy, eGain’s CEO. “As AI moves into production, enterprises need trusted, governed knowledge to deliver accurate answers and measurable results, a point our customers made clearly at Solve26. We’re focused on converting this interest into new customers and expansions.”
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