Enterprises Empower AI Agents for Bounded Tasks
Key Highlights
- ➤79% of enterprises plan to increase AI technology spending
- ➤Agentic AI platforms mostly coordinate defined tasks, not consequential processes
- ➤ISG evaluated 60 large and midsize agentic AI providers
- ➤Specialist report evaluated 21 providers across agentic AI services
Expert Statements
Steve Hall, Chief AI officer, ISG
“Organizations are focusing on work that intelligent platforms can perform reliably within defined limits.”
Steve Hall, Chief AI officer, ISG
“The goal is allocation of responsibility between machines and people, with safeguards that preserve accountability for consequences.”
Steve Hall, Chief AI officer, ISG
“With clear operating conditions, companies can delegate responsibility to AI without exceeding acceptable business limits.”
Gowtham Kumar Sampath, ISG principal analyst and lead author of the report
“The real measure of agentic AI is not an individual agent’s sophistication, but its ability to move work forward reliably across the enterprise.”
Gowtham Kumar Sampath, ISG principal analyst and lead author of the report
“That requires dependable connections among systems, clear responsibilities and outcomes that can be observed at each step of a workflow.”
Organizations begin introducing workflow automation with human oversight to improve process execution, ISG Provider Lens(®) reports say
Enterprises are using agentic AI to redistribute work between people and machines, giving it defined operational responsibilities while keeping humans in the loop, according to two new global research reports published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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