Enterprises Pursue Resilient Financial Operating Models
Business Wire•09/10/2026•11:00 ET
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Key Highlights
- ➤ISG report finds CFOs prioritizing cash, controls and measurable outcomes amid uncertainty
- ➤Finance outsourcing expands into financial planning, analysis and other judgment-intensive activities
- ➤Generative AI adoption spans invoicing, collections, reconciliations, reporting, tax and planning
- ➤33 providers evaluated across four finance and accounting outsourcing quadrants
- ➤Accenture, Capgemini, Cognizant, Deloitte, EXL, EY, Genpact, HCLTech, Infosys, TCS and Wipro lead all four quadrants
Expert Statements
Robert Stapleton, Partner, ISG
“Finance leaders are no longer assessing outsourcing simply by how efficiently a transaction moves through the system. They want an operating model that turns finance data into timely action while retaining clear responsibility for sensitive decisions.”
Gaurang Pagdi, Lead author of the report
“Integrating AI into existing finance processes will produce limited gains. The real opportunity comes when providers help clients redesign workflows, controls and decision-making around the technology.”
Organizations reshape operations to strengthen cash management, decision-making and controls, with AI as an enabler, ISG Provider Lens(®) report says
Companies worldwide are using advanced technologies and specialized services to redesign accounting operations for greater resilience amid economic and geopolitical volatility, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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