EXL Recognized as a Leader and Star Performer in the Everest Group Customer Experience Management PEAK Matrix Assessment 2026
Key Highlights
- ➤EXL (EXLS) advanced from Major Contributor to Leader and Star Performer
- ➤Everest Group evaluated 63 customer experience management providers in the 2026 assessment
- ➤EXL cited strong growth in overall and digital customer experience management business
- ➤EXL’s Customer Experience Suite combines interaction intelligence, journey redesign, and conversational AI
Expert Statements
Chhandak Biswas, Vice President, Everest Group
“EXL has emerged as a Leader and Star Performer in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas, supported by strong growth in its overall and digital CXM business, deeper penetration across healthcare, e-commerce, retail and distribution and increasing traction for transformation-led engagements”
Shashank Verma, Senior Vice President and Global Head of Customer Service Transformation, EXL
“We’re proud to earn this Leader and Star Performer designation and, in the process, help our clients meet their new challenges and deliver better CX”
NEW YORK, Nov. 03, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, announced that it has been recognized as Leader and Star Performer in the Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment – Americas 2026 report.
The Everest Group report evaluated 63 leading customer experience management providers on their ability to meet enterprise needs and deliver scalable, secure and high-impact CXM solutions through AI-enabled operations, domain expertise, operational resilience, and proven execution capabilities. EXL was recognized as a Leader and Star Performer for its deep domain experience, speed and flexibility of solutions, and strength in customer experience transformation. EXL advanced its standing from a Major Contributor in the 2025 report to a Leader and Star Performer in 2026.
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