EXL transforms client workflows with the integration of agentic AI into core insurance and healthcare solutions
Key Highlights
- ➤EXL integrated agentic AI across core insurance and healthcare solutions.
- ➤LifePRO Agentic Suite compresses life insurance product launches to as few as 16 weeks.
- ➤LifePRO clients report approximately 30-40% lower configuration and testing efforts.
- ➤Payment Integrity increases high-yield clinical-review auditor productivity by approximately 50%.
- ➤Health plans using AI across audits see approximately 15–20% per-member-per-month savings growth.
Expert Statements
Vikas Bhalla, President and Head of AI Services and Operations at EXL
“We’re at an inflection point where AI stops being something you add to work and starts being how work gets done”
Vikas Bhalla, President and Head of AI Services and Operations at EXL
“These solutions reflect years of domain expertise in insurance and healthcare translated into AI that operates inside the workflow, not on top of it.”
Vikas Bhalla, President and Head of AI Services and Operations at EXL
“With EXL LifePRO Agentic Suite, we’re giving life insurers the ability to significantly simplify product launches, minimize complexity for conversions and implementations and increase the straight through processes by three times the average rate.”
Vikas Bhalla, President and Head of AI Services and Operations at EXL
“With EXL Payment Integrity, we’re helping health plans shift from chasing overpayments to preventing them, at scale and with confidence.”
NEW YORK, Oct. 08, 2026 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a global data and AI company, announced it has integrated agentic AI across core solutions for insurance and healthcare, combining workflow orchestration, enterprise data intelligence and AI-powered automation to modernize operations and deliver better experiences for its clients. As part of its portfolio of integrated AI-led solutions, EXL is embedding AI agents directly into the offerings where its clients already work. This includes reimagining two of EXL’s industry-leading solutions, EXL LifePRO and EXL Payment Integrity, with AI-powered automation to help modernize operations and deliver better outcomes.
EXL LifePRO Agentic Suite™ addresses a central challenge confronting the life insurance industry: slow product launch cycles. Most life insurers still need eight to ten months to bring a new product to market, a constraint that limits how many products a carrier can launch each year and how quickly it can respond to regulatory or competitive changes. According to a 2025 LIMRA and Bain & Company study, approximately 100 million Americans say they need life insurance but haven’t purchased it, yet just 9.4 million policies were sold in 2024. Carriers are largely competing for the same buyers, leaving a large gap in demand unaddressed.
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