Extreme Agent ONE Coworker Saves Customers 1,000 Hours in First Month of Availability
Business Wire•21/10/2026•07:05 ET
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Key Highlights
- ➤1,000 troubleshooting hours saved by customers in Agent ONE’s first availability month
- ➤98% of critical nudges received customer responses
- ➤41% of Extreme Platform ONE customers used Agent ONE daily
- ➤58% of Agent ONE-opened support cases included sufficient evidence to begin resolution
- ➤Agent ONE resolved issues in minutes versus the industry average of two days
Expert Statements
Kevin Rocha, CIO at Hill College
“Extreme Platform ONE is like having two or three more network engineers on staff, and for a team our size, that changes everything. When HR lost wireless, it could have significantly impacted campus operations, since our admin building also houses finance, registration, and enrollment. Agent ONE Coworker told me exactly where to look: one access point needed attention, plus several more were due for firmware upgrades. We resolved the issue in about 20 minutes rather than an entire morning and addressed problems we likely would have missed. Additionally, when a device on our guest network turned up running crypto mining software, Agent ONE helped us trace it through our access points and quickly narrow down its location. Extreme Agent ONE Coworker puts expert-level insight in my team’s hands the moment we need it.”
Moshe Sittner, Wireless Infrastructure Engineer at Touro University
“AI is only as good as the data it's ingesting. Extreme Agent ONE Coworker separates chaos from insight, giving networking teams greater transparency into the data and reasoning behind its answers. Ultimately, that reduces operational workload so that we can do better work, faster”
Brent Addis, Group Security Architect at Fastcom
“Extreme Agent ONE Coworker enables us to scale our sites and services without the usual configuration sprawl. I’ve spent years flicking between consoles to chase down one issue, so having networking, security, and AI together in Extreme Platform ONE feels like someone built the tool I would have designed myself”
Nabil Bukhari, CTO and President of AI Platforms at Extreme
“Conversational AI only helps when people already know what to ask. That’s a design limitation, not a user problem. We built Extreme Agent ONE Coworker to reason continuously over live network context and act on what it finds, under governance our customers control. Unlike others in our industry who are still focused on dashboards and conversational AI, our customers are already benefiting significantly from the ambient AI in Agent ONE Coworker mode that reasons and acts on your behalf”
Extreme Agent ONE Coworker Saves Customers 1,000 Hours in First Month of Availability
Ambient AI delivers roughly 10x the engagement of first-generation conversational AI
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