Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies’ Resident AI Assistant
Business Wire•20/10/2026•09:17 ET
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Key Highlights
- ➤Fairfax County launches Tyler’s Resident AI Assistant, replacing its legacy chatbot
- ➤Ask Fairfax has answered more than 40,000 resident questions since early August
- ➤Resident inquiries center on real estate, property taxes, vehicle registration, and circuit court information
- ➤Tyler AI uses Fairfax County’s official website sources and collects only anonymized metrics
Expert Statements
Anita Rao, Chief applications officer and deputy director of IT at Fairfax County Government
“Our longstanding partnership with Tyler gave us confidence that we could deploy AI responsibly while providing residents with easier access to county information.”
Anita Rao, Chief applications officer and deputy director of IT at Fairfax County Government
“It’s an important step in transforming how residents engage with county government, making information and services more accessible while breaking down traditional barriers between the county and the community.”
Franklin Williams, Chief artificial intelligence officer for Tyler Technologies
“For more than a decade, we’ve partnered with Fairfax County to modernize critical digital services.”
Franklin Williams, Chief artificial intelligence officer for Tyler Technologies
“As governments across the country look to integrate AI into the way they serve residents, they're turning to trusted partners who understand the unique demands of the public sector.”
Franklin Williams, Chief artificial intelligence officer for Tyler Technologies
“Fairfax County is among a growing number of organizations leveraging Tyler's AI solutions to create more intuitive resident experiences while maintaining the highest standards of security and trust.”
Fairfax County, Virginia, Transforms Resident Services with Tyler Technologies’ Resident AI Assistant
Fast, reliable answers from trusted county sources help residents get the information they need anytime, anywhere
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