Five9 Named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the Ninth Time
Business Wire•22/10/2026•11:19 ET
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Key Highlights
- ➤Five9 (FIVN) named a 2026 Gartner CCaaS Magic Quadrant Leader
- ➤Five9 recognized as a Leader for the ninth time
- ➤Voice AI Agents autonomously handle conversations and escalate when needed
- ➤Advanced Campaign Manager launched in early 2026
- ➤Five9 serves more than 4,000 customers across 140+ countries
Expert Statements
Amit Mathradas, Chief Executive Officer at Five9
“We believe being named a Leader for the ninth time reflects something we've been building toward for years: AI isn't replacing the contact center; it's expanding what it can do.”
Amit Mathradas, Chief Executive Officer at Five9
“That's the idea behind Humantic CX, our vision for human and AI agents working together on one platform, each making the other better.”
Amit Mathradas, Chief Executive Officer at Five9
“That's smarter CX with every interaction.”
Five9 Named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the Ninth Time
Five9 Recognized for Completeness of Vision and Ability to Execute
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