Five9 to Acquire Level AI, Advancing AI-Powered CX Platform
Key Highlights
- ➤Five9 to acquire Level AI for approximately $325 million in cash
- ➤Transaction expected to close in 2026, subject to closing conditions
- ➤Level AI applications will reach more than 4,000 Five9 customers
- ➤Level AI platform handles more than one billion customer interactions annually
Expert Statements
Amit Mathradas, Chief Executive Officer at Five9
“Our vision for the future of CX is one where AI and human agents work as a coordinated system, each making the other better. Level AI will advance this vision by expanding our AI capabilities, adding experienced AI-native builders to our team, and delivering additional AI solutions for research, analysis, and planning so human agents can focus on high-value and complex customer interactions.”
Amit Mathradas, Chief Executive Officer at Five9
“Level AI will also give us a new way to reach enterprises that want AI today but aren’t ready to move their contact center to the cloud. They can adopt proven AI on top of the platform they already use, and when they’re ready for more, we’ll be there. That’s Smarter CX with every interaction.”
Ashish Nagar, Founder and Chief Executive Officer of Level AI
“We built Level AI so every customer conversation makes the next one better, for customers and for the people who serve them. Five9 shares that focus.”
Ashish Nagar, Founder and Chief Executive Officer of Level AI
“Joining Five9 brings our CX-native models and AI applications to thousands more contact centers around the world, while we continue to support the organizations that rely on Level AI today. Furthermore, I am excited to be part of the Five9 team that delivers this vision.”
Expands AI Capabilities for Five9, Providing Customers More Choice in How They Adopt AI
Five9, Inc. (NASDAQ: FIVN) (“Five9”), provider of the Genius CX Platform, today announced that it has entered into a definitive agreement to acquire Level AI, an AI-native platform for the entire customer journey. The acquisition will augment key capabilities for Five9 with Level AI’s native AI applications for CX that improve agent performance, automate more customer interactions across voice and digital channels, and turn customer conversations into insights the whole organization can use.
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