Forbes Recognizes Fifth Third for Customer Service Excellence for Fourth Year
Business Wire•05/10/2026•08:00 ET
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Key Highlights
- ➤Fifth Third (FITB) named to Forbes’ 2027 Best Customer Service list
- ➤Recognition marks fourth consecutive year on Forbes’ customer service ranking
- ➤Fifth Third welcomes hundreds of thousands of new customers from Comerica
- ➤Forbes and HundredX surveyed more than 164,000 consumers across 5,500 brands
Expert Statements
Jamie Leonard, Chief operating officer at Fifth Third
“Four consecutive years on this list demonstrates that our teams are earning customers' trust one interaction at a time,”
Jamie Leonard, Chief operating officer at Fifth Third
“That matters more than ever this year, as we welcome hundreds of thousands of new customers from Comerica.”
Jamie Leonard, Chief operating officer at Fifth Third
“Our standard remains consistent: we measure ourselves against the best and work hard to get better every day.”
Forbes Recognizes Fifth Third for Customer Service Excellence for Fourth Year
Fifth Third Bancorp (NYSE: FITB) has been named to the 2027 Forbes Best Customer Service list, marking the fourth consecutive year the Bank has earned a place on the annual ranking. The recognition reflects Fifth Third's ongoing commitment to delivering exceptional customer experiences through personalized service, innovative banking solutions and trusted financial guidance.
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