Freshworks to Extend Freshservice into AI and Software Spend Governance with Agreement to Acquire Torii
Key Highlights
- ➤Freshworks agreed to acquire Torii, extending Freshservice into AI and software spend governance
- ➤Acquisition expected to close in Freshworks' fourth fiscal quarter of 2026
- ➤Torii tracks AI consumption to the token and attributes usage to people and teams
- ➤Torii named a Leader in the 2026 Gartner Magic Quadrant for SaaS Management Platforms
Expert Statements
Dennis Woodside, CEO and President of Freshworks
“Modern IT teams are being asked to govern more of the business than ever, with less visibility into what it costs,”
Dennis Woodside, CEO and President of Freshworks
“Freshservice already gives IT one place to see everything they run. With Torii, that same view now extends to software and AI spend — what's running, who's using it, and what it costs, so finance and IT stop reconciling spreadsheets and start making decisions together. As AI moves from experiment to infrastructure, Freshservice is how modern IT can govern it at scale.”
Uri Haramati, CEO of Torii
“AI and the software behind it are changing how every team works, and most CIOs still can't see it, let alone control it,”
Uri Haramati, CEO of Torii
“We built Torii because IT, finance, and security were each working off a different partial picture of the same problem. Freshservice already gives IT one system of record for everything it runs. Extending that to software and AI means one less blind spot, not one more dashboard.”
SAN MATEO, Calif., Oct. 12, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire Torii, extending Freshservice into software management and AI spend governance.
Modern IT is increasingly asked to govern an estate it can only partially see. The proliferation of SaaS and AI tools has left IT with partial visibility, and AI's consumption-based pricing has introduced a cost model most finance systems were never built to track. Left unaddressed, that gap can lead to unnecessary software spend and increase the security and data risks associated with unmanaged tools. Torii is designed to help close that gap and mitigate blind spots across your software and AI ecosystem.
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