Gartner Says 44% of CEOs Struggle to Demonstrate AI Financial Returns as Technology Becomes Central to Growth
Business Wire•20/10/2026•08:00 ET
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Key Highlights
- ➤44% of CEOs struggle to demonstrate AI-driven financial returns to stakeholders
- ➤75% of CEOs plan to increase technology investment
- ➤80% of CEOs say technology has become strategy
- ➤63% identify radically redesigning operating models as a top AI-return lever
- ➤93% expect economic volatility to significantly impact objectives through 2027
Expert Statements
David Furlonger, Distinguished VP Analyst at Gartner
“The AI value problem will not be solved by simply adding more AI to existing ways of working.”
David Furlonger, Distinguished VP Analyst at Gartner
“CEOs increasingly need technology to create strategic freedom: the ability to enter markets, reshape offerings, reconfigure operations and respond to disruption faster than competitors.”
David Furlonger, Distinguished VP Analyst at Gartner
“For CIOs, that means shifting the conversation from deploying AI to redesigning how the enterprise creates value.”
David Furlonger, Distinguished VP Analyst at Gartner
“The objective is not technology for technology's sake; it is strategic freedom.”
David Furlonger, Distinguished VP Analyst at Gartner
“Technology creates options for the enterprise: to change direction, pursue new sources of growth and respond when market conditions shift.”
David Furlonger, Distinguished VP Analyst at Gartner
“CIOs who remain downstream implementers risk being excluded from the decisions that increasingly define competitive advantage.”
David Furlonger, Distinguished VP Analyst at Gartner
“The lesson from earlier technology transformations is that value accelerates when organizations redesign around the new capability rather than simply bolt it onto existing processes.”
David Furlonger, Distinguished VP Analyst at Gartner
“AI needs to be built into how workflows, how decisions get made and how the enterprise competes.”
Gartner Says 44% of CEOs Struggle to Demonstrate AI Financial Returns as Technology Becomes Central to Growth
CEOs Are Turning to Business Redesign to Unlock Returns From AI
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