Gartner Survey Finds Only 13% of CIOs Say Their Enterprise Has Realized Significant or Transformational Value from AI

Alicia Mullery, VP Analyst at Gartner

“Volume is not value. AI is creating a reckoning for organizations that lack fundamental disciplines, such as defining use-case value ahead of time and establishing criteria for when to walk away.”

Alicia Mullery, VP Analyst at Gartner

“Establishing and adhering to these criteria is a team sport. CIOs need business partners who are willing and ready to walk away from low value investments.”

Alicia Mullery, VP Analyst at Gartner

“Many organizations continue to apply funding and governance models designed for traditional technology investments such as cloud and SaaS. Unlike traditional technology costs, which are largely predictable, AI costs are probabilistic and determined at run time. As enterprise technology funding shifts towards GenAI and agentic AI while investments in legacy infrastructure contract, CIOs will need new approaches to funding, governance and cost accountability.”

Alicia Mullery, VP Analyst at Gartner

“While many leaders assume AI will primarily serve to reduce technology headcount, the true vanguard differentiator lies in workforce redesign.”

Alicia Mullery, VP Analyst at Gartner

“Rather than maintaining static job definitions, Vanguards recognize that as AI takes on specialized tasks, the boundaries between established technology jobs begin to blur. For example, designers can increasingly perform testing activities, while testers participate in design. Consequently, organizations will require fewer distinct role types, even as the span of responsibility within each role expands.”