Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds
Business Wire•29/10/2026•11:00 ET
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Key Highlights
- ➤68% offer nearly all desired payment channels; only 15% rate revenue-cycle performance excellent
- ➤76% spend 5%-20% of staff time correcting exceptions or errors
- ➤83% report payment errors or reconciliation delays disrupt monthly close at least 25% of the time
- ➤Nearly all healthcare leaders plan to explore generative or agentic AI in patient payments
- ➤56% prioritize scalability when evaluating strategic payment partners
Expert Statements
Wally Mlynarski, CEO of Elavon
“Despite healthcare providers investing in more ways for patients to pay, our survey reveals that integration gaps and fragmented workflows still exist, delaying patient collections and putting pressure on healthcare revenue cycle operations.”
Wally Mlynarski, CEO of Elavon
“Elavon brings end-to-end payments processing and servicing at scale, connecting payments acceptance with receivables, reconciliation and reporting to help providers reduce manual work, improve financial visibility and make collections more predictable.”
Healthcare digital payment adoption outpaces revenue cycle performance, Elavon survey finds
Survey of 150 healthcare leaders finds fragmented payment processes strain staff, disrupt financial performance and position AI as a tool to reduce complexity
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