Herschel Parts Automates Multicarrier Shipping and Improves Cost Control with Descartes
Key Highlights
- ➤Herschel processes 98% of shipments through one parcel-and-LTL workflow
- ➤Carrier comparisons identified options 5% to 10% less expensive per shipment
- ➤Herschel eliminated approximately 10 hours weekly of manual data entry
- ➤An $85 LTL option replaced a parcel shipment costing approximately $200
- ➤Approximately 70% of Herschel shipments move by LTL
Expert Statements
Lori Archibold, Enterprise Systems Manager at Herschel Parts
“We previously managed parcel, regional delivery and LTL shipping in separate systems and carrier portals, requiring employees to re-enter tracking numbers, freight costs, weights and other shipment details. Some information did not reach our legacy ERP system until an overnight update, delaying visibility for customer service”
Lori Archibold, Enterprise Systems Manager at Herschel Parts
“On an accelerated timetable, we deployed a new ERP system integrated with Descartes Pacejet, eliminating extra work and lowering shipping costs. Tracking information and shipping documents now move automatically between the systems. Two members of our shipping team each used to spend about an hour each day re-entering shipping data; now, there is no manual entry, and our pickers and packers are amazed by how straightforward the process is. In addition, having all carrier rates in one place has been eye-opening. We can easily find less expensive options and choose the provider and shipping mode that fit us best. The visibility has been a tremendous asset in identifying cost savings.”
Mikel Richardson, General Manager, Ecommerce at Descartes
“We’re pleased the Descartes solution is helping Herschel reduce administration, make more informed parcel-versus-LTL transportation decisions and give customer service immediate access to shipment information.”
Mikel Richardson, General Manager, Ecommerce at Descartes
“For manufacturers and distributors managing complex parcel and LTL operations, ERP-integrated shipping automation can improve cost control and delivery efficiency while providing the visibility needed to offer a better customer experience.”
ATLANTA, Oct. 27, 2026 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Herschel Parts, a global manufacturer and distributor of aftermarket agricultural replacement parts to businesses and consumers, is using the Descartes Pacejet™ multicarrier shipping solution integrated with its enterprise resource planning (ERP) system. Herschel is processing 98% of its shipments through one workflow spanning parcel and less-than-truckload (LTL) carriers. By consolidating shipping workflows and carrier rating, Herschel has eliminated approximately 10 hours per week of manual data entry, gained immediate shipment visibility and identified carrier options that can be 5% to 10% less expensive for individual shipments.
“We previously managed parcel, regional delivery and LTL shipping in separate systems and carrier portals, requiring employees to re-enter tracking numbers, freight costs, weights and other shipment details. Some information did not reach our legacy ERP system until an overnight update, delaying visibility for customer service,” said Lori Archibold, Enterprise Systems Manager at Herschel Parts. “On an accelerated timetable, we deployed a new ERP system integrated with Descartes Pacejet, eliminating extra work and lowering shipping costs. Tracking information and shipping documents now move automatically between the systems. Two members of our shipping team each used to spend about an hour each day re-entering shipping data; now, there is no manual entry, and our pickers and packers are amazed by how straightforward the process is. In addition, having all carrier rates in one place has been eye-opening. We can easily find less expensive options and choose the provider and shipping mode that fit us best. The visibility has been a tremendous asset in identifying cost savings.”
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