HPE selects ServiceNow to transform support services for its Cloud & AI business
Business Wire•28/10/2026•16:08 ET
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Key Highlights
- ➤HPE selects ServiceNow (NOW) for a five-year Cloud & AI support agreement
- ➤ServiceNow AI Platform will unify HPE case management, operations, and support workflows
- ➤Super Intelligence Control Tower will govern, secure, and measure HPE support-service AI
- ➤ServiceNow tools will optimize HPE technician dispatch, asset tracking, and RMA processing
Expert Statements
Paul Fipps, President of global customer operations at ServiceNow
“HPE is a market innovator, and it is reimagining how its customers get help by connecting every case, dispatch and AI workflow into one operating model.”
Paul Fipps, President of global customer operations at ServiceNow
“The impact: cases resolved faster, field teams informed at every step, and AI governed in real time.”
Paul Fipps, President of global customer operations at ServiceNow
“With the Super Intelligence Control Tower, HPE can see every AI initiative in action and secure, govern and measure its value to scale what works.”
Mark Bakker, Executive vice president and general manager, Operations, HPE
“Support is a critical part of the customer experience, and our goal is to make that experience easier, faster, and more personalized.”
Mark Bakker, Executive vice president and general manager, Operations, HPE
“ServiceNow gives us a single foundation to connect teams, streamline processes, and use AI and automation to deliver a more seamless experience across our Cloud & AI support services.”
HPE selects ServiceNow to transform support services for its Cloud & AI business
ServiceNow Super Intelligence Control Tower will enable HPE to accelerate AI-driven innovation while discovering, governing, securing, observing, and measuring AI
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