ibex Named 2026 CX Company of the Year in Central America and the Caribbean by Frost & Sullivan
Key Highlights
- ➤ibex (IBEX) named Frost & Sullivan’s 2026 CX Company of the Year
- ➤Central America and Caribbean revenue grew over 150% from 2018 to 2025
- ➤ibex employee Net Promoter Score reached 82
- ➤ibex operates across Nicaragua, Honduras, and Jamaica
Expert Statements
Sebastian Menutti, Industry Director at Frost & Sullivan
“ibex’s continued innovation, substantial growth in Central America and the Caribbean region, and its highly rated client engagements make it the clear choice for CX Company of the Year.”
Sebastian Menutti, Industry Director at Frost & Sullivan
“With its leadership position in deploying AI-powered solutions, including AI Agents at scale, ibex has firmly established itself as the benchmark for CX delivery and execution in this region.”
Bob Dechant, CEO of ibex
“This recognition belongs to our teams across Central America and the Caribbean who deliver exceptional experiences for our customers every day.”
Bob Dechant, CEO of ibex
“It’s a testament to our growth and confirms what we've always believed: the companies that will win in customer experience are those that seamlessly combine the power of AI with human connection across the end-to-end customer journey.”
David Afdahl, Chief Operating Officer at ibex
“The Central America and Caribbean region is a highly competitive talent market for customer service professionals, and our award-winning culture and employee development and growth opportunities help differentiate ibex from the pack.”
David Afdahl, Chief Operating Officer at ibex
“We’re proud of our consistent growth and industry-best employee Net Promoter Score of 82 and delighted to be recognized as the CX leader in this key region.”
WASHINGTON, Oct. 29, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, was recognized as Frost & Sullivan’s 2026 Central America and the Caribbean Customer Experience Management Services Company of the Year. This reflects ibex’s outstanding performance, innovative AI-enabled solutions, and people-first leadership philosophy across its global footprint.
The report also acknowledged ibex’s significant growth in Central America and the Caribbean over the past seven years, including revenue growth of over 150% from 2018 to 2025.
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