Introducing Flow by ServiceNow: a new AI service desk that deploys instantly

Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow

“Flow is for companies that want to work in a completely new way. It’s automation built for speed and simplicity”

Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow

“We are meeting companies where their employees work every day—in conversational channels like Slack and Teams, and investing where we see AI-native market opportunities. With Flow, every organization can have intelligent automation designed for business reality, speed, and ease.”

Stephen Elliot, group vice president, software development and IT operations, IDC

“Technology leaders today want simplicity. They want their teams empowered to solve problems quickly without adding complexity. The real value comes when those solutions can be easily automated and repeated at scale.”

Stephen Elliot, group vice president, software development and IT operations, IDC

“By combining conversational experiences with accessible automation, organizations can shorten time-to-value, reduce manual effort, and deliver more consistent service outcomes.”

Alex Wu, Managing Partner, CFO Advisors

“Our clients live in Slack with us, and we run dedicated company-to-company channels where we provide support in real time. With Flow, we can deliver instant help directly in the channels our clients already use, without the friction of switching tools. This lets us operationalize finance support more effectively across our entire customer base and create real leverage in how we deliver value.”

Jeffery Compoc, Deputy N6, FNMOC, U.S. Navy

“Flow could help FNMOC cut through red tape and reduce reliance on informal, personality-based processes by enabling users to build workflows directly through Microsoft Teams. Rather than navigating layers of coordination or disconnected systems, using Flow, our teams could turn recurring needs into transparent, repeatable processes where the work already occurs. For smaller ServiceNow organizations, Flow offers a practical way to gain more value from the platform without the extensive resources of larger enterprises—especially in environments where systems and services are often siloed.”

Peter Oneppo, Co-founder & CEO, Serenity EHS, Inc.

“We're a small team building solutions on ServiceNow and moving fast every day. We want to maximize the time we spend solving customer needs and minimize how much effort we spend on internal IT, HR, and other operational tasks. In the past, we often had to search across numerous locations for answers. Flow turns all of our data into one conversational interface so our team asks for help in Slack and gets answers instantly. It's how we scale knowledge with a lean team.”

Mitch Stutler, co-founder and CEO, VividCharts

“At VividCharts we're a lean team that moves fast, and people are constantly asking the same questions about our processes, our tools, and our history. Flow lets us turn that into a conversation instead of an email chain. Someone asks a question in Slack, Flow pulls answers from what we've already documented, and if it's something new, we escalate it and learn from it, and Flow automates it the next time. It's like having an organizational memory that actually works, which is something we didn't have before.”