LoanCare Launches IllumineX™: An AI-Powered Intelligence-to-Action Platform that Optimizes Borrower Engagement and Business Process Improvement
Key Highlights
- ➤LoanCare launches IllumineX, an AI-powered intelligence-to-action servicing platform
- ➤IllumineX detects borrower stress earlier to improve cure rates and protect clients’ cash flow
- ➤IllumineX personalizes engagement strategies to improve borrower retention
- ➤IllumineX analyzes servicing data and operationalizes workflows within minutes or hours
- ➤IllumineX provides auditable decision-making records under governance and compliance guardrails
Expert Statements
Dave Worrall, President of LoanCare
“While many organizations are embracing AI to improve efficiency, our primary focus in developing IllumineX was to create a groundbreaking product that can significantly improve the outcomes for our clients and their borrowers.”
Dave Worrall, President of LoanCare
“IllumineX leverages the incredibly valuable data captured in the servicing process and turns it into actionable strategies for better portfolio performance. It will be a force multiplier that will help LoanCare teams uncover opportunities and risks, moving from knowing to doing faster than ever before.”
Jerry McCoy, Executive Vice President of Performance Management at LoanCare
“The process of turning servicing intelligence into action once took weeks or months. With IllumineX, it will take just minutes or hours to analyze data and operationalize workflows that support higher cure rates, retention rates, and borrower satisfaction.”
LoanCare Launches IllumineX™: An AI-Powered Intelligence-to-Action Platform that Optimizes Borrower Engagement and Business Process Improvement PR Newswire
VIRGINIA BEACH, Va., Oct. 8, 2026 /PRNewswire/ -- LoanCare (®), a leading national mortgage subservicer, today announced it has launched IllumineX, an advanced AI-powered intelligence-to-action platform designed to enhance servicing performance and improve the borrower experience. IllumineX identifies risk patterns, personalizes borrower engagement, recommends next-best actions across servicing operations, and connects insights to workflows.
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