Lumen Takes Network Resilience Beyond the Backup Plan with AI and Built-In Diversity
Business Wire•20/10/2026•08:30 ET
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Key Highlights
- ➤Lumen launches Dual Path with two active, physically separate wavelengths and 99.9% availability SLA
- ➤380 automated workflows run roughly 5 million times annually, resolving 80% of issues
- ➤GenAI Service Diagnostics deflects 35% of tickets by resolving issues or identifying causes
- ➤Lumen’s Dual Path spans 340,000 route miles of fiber infrastructure
- ➤Lumen offers three or more optical paths across eight of 10 leading AI infrastructure markets
Expert Statements
Kye Prigg, Chief operations officer of Lumen
“AI is changing what businesses need from their networks. Resilience can’t be assumed, it must be engineered, continuously operated, constantly improved.”
Kye Prigg, Chief operations officer of Lumen
“We’re combining the strength of our physical network, AI-powered operations, and the expertise of our teams to identify and reduce potential single points of failure and keep critical connections running. Customers shouldn’t have to assume their network is resilient. They should be able to prove it.”
Lumen Takes Network Resilience Beyond the Backup Plan with AI and Built-In Diversity
AI-powered tools help prevent disruptions, speed recovery, and keep customers informed, while new Dual Path service delivers two separate physical network routes between locations
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