Nearly 72% of Americans expect their next vehicle to function like a smartphone, Verra Mobility survey finds
PR Newswire•13/10/2026•09:05 ET
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Key Highlights
- ➤72% expect next vehicle to function like a smartphone, with apps and services built in
- ➤51% say connected features would influence buying a different vehicle or higher trim
- ➤54% actively use manufacturer-provided connected services, up from 49% in 2024
- ➤69% recognize the term connected vehicle, up from 60% two years ago
Expert Statements
Cathi Chinn, Vice president of innovation, Verra Mobility
“The story of this year's survey is that consumers have arrived at the connected vehicle category, and they're bringing real expectations with them.”
Cathi Chinn, Vice president of innovation, Verra Mobility
“Drivers now expect their vehicles to behave like the connected devices they use everywhere else in their lives, which puts pressure on the automotive industry to deliver experiences that justify it, especially around the embedded payments, mobility services and safety features consumers say they want most.”
Nearly 72% of Americans expect their next vehicle to function like a smartphone, Verra Mobility survey finds PR Newswire
New 2026 survey of 2,000 U.S. drivers shows connected vehicle services have crossed into mainstream adoption, with majority active usage and growing influence over purchase decisions
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